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“The computer forgot my password” is new to me. lol good one.
I’m not IT, just a college instructor, but you’d be amazed at how many Gen Z students have told me that they can’t log into their email because they don’t know their own password. Not even forgot; they don’t even know it in the first place because every device remembers everything for them.
To be fair that is basically what we are trying to get people to do though. Use a good password vault with a single strong password and two factor authentication. All other passwords should be a uniquely generated password for that application.
“My computer is broken, it won’t turn on!”
“Are you sure it’s plugged in?”
“You think I’m stupid? Of course it’s plugged in! It’s broken!”
“Sometimes the plug isn’t in all the way and then it won’t work.”
“I know how to plug in a plug, it just won’t turn on because it is b-r-o-k-e-n!”
“Are you sure the plug is all the way in?”
“It’s all the way in. My computer is broken!”
“Im coming down there and if the plug isnt all the way in, I’ll be pissed and mock you.”
“IT’S BROKEN!”
Goes down there and plugs the plug all the way in
Computer starts
Never ask them if it’s plugged in. Ask them to unplug it and plug it back in. Make something up about contact patches on the cables getting corrosion. That way they can see that it’s not plugged in without feeling ashamed for not checking it.
If I’m ever doubtful that someone has unplugged something, I’ll ask them to describe something that may or may not be on the plug.
- Color
- metal type
- “can you please read me the serial number stamped on the prongs of the power cable”
- “what color is the plastic inside the plug” Etc.etc.
Have not had it fail yet
what color is the plastic inside the plug
That’s gold, I don’t think I could ask that without laughing.
Wind-proof router, here you go
