I submitted the appeal form, but this is incredibly frustrating. I received an email from my financial advisor who cc’d his assistant. I hit reply all and got my account suspended immediately.

I put up with a lot of missing features because I like the product, but this is insane.

  • akilou@sh.itjust.worksEnglish
    0·
    15 days ago

    I feel like you’re missing sufficient evidence to establish causality. I get that the timing is coincidental but you should be more open to other factors. I hope you were professional when reaching out to Proton support

    • RagingHungryPanda@lemm.eeOPEnglish
      0·
      15 days ago

      I hit the send button and got a red banner message saying my account has been suspended for spam and that it’s not intended to be used for sending out mass messages.

      I was reasonable with the support message. I know it has nothing to do with them :)

      • resonate6279@lemmy.worldEnglish
        0·
        15 days ago

        Once a quarter I have to send out eeveral emails to a list of about 40 people to scheduling, been doing this for a year with no issues.

      • wagoner@infosec.pubEnglish
        0·
        15 days ago

        This makes no sense. You definitely need to follow up with support to find out what happened.

      • Scolding7300@lemmy.worldEnglish
        0·
        15 days ago

        Maybe that was the moment it checked for authentication at which point it saw you were suspended. So probably nothing to do with clicking reply all