Cloudflare took down our website after trying to force us to pay 120k$ within 24h
robindev.substack.com
TL;DR: We've been on the Cloudflare Business plan ($250/month) for years. They suddenly contacted us and asked us to either pay them $120k up front for one year of Enterprise within 24 hours or they would take down all of our domains. While this escalated up our business we had 3 sales calls with them, trying to figure out what was happening and how to reach a reasonable contract in a week. When we told them we were also in talks with Fastly, they suddenly "purged" all our domains, causing huge downtime in our core business, sleepless nights migrating away from CF, irreparable loss in customer trust and weeks of ongoing downtime in our internal systems.

Also, interesting comment I found on HackerNews (HN):

This post was definitely demoted by HN. It stayed in the first position for less than 5 minutes and, as it quickly gathered upvotes, it jumped straight into 24th and quickly fell off the first page as it got 200 or so more points in less than an hour.

I’m 80% confident HN tried to hide this link. It’s the fastest downhill I’ve noticed on here, and I’ve been lurking and commenting for longer than 10 years.

  • fartington@lemm.eeEnglish
    0·
    1 month ago

    Now admittedly, $250 is probably fairly low for the amount of traffic we were pushing through Cloudflare.

    Lmao do you expect CF to continue taking losses from your $250/month plan?

    Edit: Downvote all you want. This guy probably ignored emails about the volume he was sending so they used shady tactics to get him to respond. $3k a year from this client is not a big loss. You ask 40 customers to pay $120k you only need 1 to cover losing the other 39.

    • gdog05@lemmy.worldEnglish
      0·
      1 month ago

      I didn’t see anyone saying that but the correct response is: in the next billing cycle we’re going to start charging X amount per month for X amount of traffic or we have to bump you to to the next tier.

      If things are so dire that the traffic is causing problems the correct response is to throttle certain domain traffic until it gets figured out in some way.

      Pay X amount in 24 hours or we remove you entirely is extortion.