by that i mean, those are intangible, effervescent parts of a human being that should not be quantized down to a fucking amazon star system. the ‘anything less than 5 stars is actually bad’ thing is disgusting as well - all modern companies do this.
by that i mean, those are intangible, effervescent parts of a human being that should not be quantized down to a fucking amazon star system. the ‘anything less than 5 stars is actually bad’ thing is disgusting as well - all modern companies do this.
I love how “easy” solutions are just the ignorant ones…
If it was so easy then everyone would abandon Amazon one might retort.
Researcher questionnaires are bog standard contact center kpis. You’re going to find it at Amazon, damn near every other app that you use that provides customer support, and just about every service and utility you also use that provides customer support.
Is this a good thing? No, of course not, but this has very little to do with Amazon and rather the industry as a whole. Literally any other big box retailer that you would go to instead of Amazon is doing the same thing, even small businesses that are outsourcing their support to in country contact centers are doing the same thing.
It’s easier that some think, but it is not easy. Of course it is more convenient to just keep using the thing you are already using, and no one is saying that clicking one button and getting a package the next day can’t be a time save, just that it is not impossible or extremely difficult to stop using the service.
And retail businesses with physical locations definitely don’t do the exact same thing as Amazon, given that you can go to the store to get your item as opposed to needing it delivered.
Laziness is what keeps them in business.
Which department do you work in at Amazon?
Never seen any other retailer ask me to grade someone on their empathy. But keep calling people ignorant while having regular discussions, you’re sure to win lots of friends that way. Classy.