Amazon (AMZN.O) is planning a major revamp of its decade-old money-losing Alexa service to include a conversational generative AI with two tiers of service and has considered a monthly fee of around $5 to access the superior version, according to people with direct knowledge of the company’s plans.

  • InternetUser2012@midwest.social
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    9 days ago

    With how garbage Alexa is now, there is no way in hell I’m paying them anything. I’d love a refund for the three useless dots I have now.

    • demizerone@lemmy.world
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      8 days ago

      All the two alexas I own were given to me. Fuck no I am not paying $10 a month for a talking weather reporter.

  • themeatbridge@lemmy.world
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    9 days ago

    Alexa was never supposed to make money by itself. It was supposed to do two things, collect information and lower the barrier to buying things.

    They must have either collected enough data to lower the value of collecting any more, or they have realized that people got over the novelty of asking Alexa to order more dog food.

    My guess is the latter, because buying anything from Amazon now requires 15 minutes of research to make sure it’s actually what you want and not at some ridiculous marked up price. I wouldn’t trust Alexa to pick the best result on the first try.

    • DJDarren@thelemmy.club
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      9 days ago

      I’ve had a few Alexas over the past five years or so, and I honestly don’t think I’ve ever used any of them to actually buy anything. They’re all glorified Bluetooth speakers for my phone.

    • mPony@lemmy.world
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      9 days ago

      I wouldn’t trust Alexa

      Trusting Alexa/Amazon is insane. It wasn’t insane X years ago (your value of X will vary), but it definitely is insane now

      • draughtcyclist@lemmy.world
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        9 days ago

        This is just it, it can barely handle manage my lighting system. How am I going to trust it to make purchases? Brought to you by the same people who can’t keep fake reviews off their platform.

          • brbposting@sh.itjust.works
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            8 days ago

            So frustrating.

            Can they prevent review fraud without requiring SSNs and background checks and more? (High-dollar item manufacturers could always pay randos to buy their items and leave 4-5 star reviews, right?)

            Amazon could kill MRJHABCU and ANWKCB and PPQHZQS brands that give themselves 5000 positive reviews overnight… overnight.

            But then the remaining products, wouldn’t they get review frauded real good?

      • radicalautonomy@lemmy.world
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        8 days ago

        As someone with ASD, GAD, and MDD (all diagnosed if it matters), smart home devices are an essential service to me. I can quickly set redundant reminders to help me with personal routines, add stuff to my shopping and to-do lists, and quickly get my lights and music set to what I need them to be when I am experiencing an anxiety episode. I definitely understand that my data is good and harvested at this point, and I don’t trust them to have done anything good with it. But these dots have made my life work since I bought my first one, and they’ve significantly reduced the anxiety I used to be riddled with.

        • mPony@lemmy.world
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          7 days ago

          I’m glad these devices have proved useful for people like yourself, even at the expense of your data. you take the bad with the good, as they say.

    • BarbecueCowboy@lemmy.world
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      9 days ago

      Alexa has a tendency to give you the ‘featured’ product no matter how precisely and specifically you ask her for something. Even if you don’t have to research and know exactly what you want, it’s almost always easier to just go find your phone.

      The real game changer for Alexa was always having a voice assistant that you can integrate with just about whatever you want that isn’t tied to someone’s phone. The idea of going into someone’s house and just saying ‘Alexa, turn on the kitchen lights’ or ‘Alexa, is it cold outside?’ is where the Alexa magic lies, but Amazon never could figure out how to make that profitable on it’s own, just doesn’t contribute to the business case.

      • themeatbridge@lemmy.world
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        9 days ago

        You’re right, but the reason that hasn’t caught on is that talking to your “smart” house is stupid. You can’t possibly program every possible command or situation, and telling Alexa to dim the lights in your kitchen to 40% is slower than using a dimmer switch. Actual smart homes are automated to the point where you don’t need to talk to your room.

        • ocassionallyaduck@lemmy.world
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          9 days ago

          This. Running Home Assistant on literally anything stronger than a raspberryPi means you can automate damn near anything. And yea, it might be a pain in the ass to setup, but once it’s done it basically runs itself.

          And it’s infinitely, overwhelmingly better than than asking Google or Alexa to do any of it.

          I have a bunch of wireless light switches all over the house, it’s stupidly convenient once you stop thinking they have to be stuck in thy wall.

          • SkyezOpen@lemmy.world
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            9 days ago

            Got a bunch of Google home minis I use for smart lights and music. Do you know if it’s possible to jailbreak/degoogle them to use with my own setup?

            • ocassionallyaduck@lemmy.world
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              9 days ago

              Jailbreak no, but you can sync them with home assistant and run them through thst as a bridge. Opens up a lot more flexibility in how you want to use it.

              • SkyezOpen@lemmy.world
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                9 days ago

                Is it much different from Google home? Seems similar from what I could tell from a quick glance.

                • ocassionallyaduck@lemmy.world
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                  9 days ago

                  Think of it like a connective layer. You will still need to run your Home stuff through Google to function best, but you can then have it forward its actions and commands to fake listening devices on your network, that can make it work with anything you like, or do more than that.

                  It’s powerful. I haven’t delved fully into it yet, but it’s also a great way to marry various smart home garbage together without being locked into a system. Use zigbee, z wave, matter, hue, and wifi blubs and devices all together seemlessly.

      • KevonLooney@lemm.ee
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        9 days ago

        Amazon never could figure out how to make that profitable on it’s own

        They are so dumb. Every house could use their products, they just need to charge normal prices. Everyone has light switches in every room. Imagine if most new houses came with “Alexa” switches and electric plugs.

        They tried to make money on a few hobbyists who could set it up for themselves. They needed to go after the construction market. Charge half of what they were charging and sell a ton to every house in America. It’s not an iPhone. It’s a basic device to turn on the lights.

        • lightnsfw@reddthat.com
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          7 days ago

          Imagine if most new houses came with “Alexa” switches and electric plugs.

          Oh boy a bunch of added expense to get the light switches swapped out with ones that don’t spy on me.

        • BarbecueCowboy@lemmy.world
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          9 days ago

          You’re right that is a real loss. Really, an Alexa that didn’t require a personalized amazon account could still be huge if they could figure out how not to have to justify the costs of running the servers. I think that unwillingness to let Alexa be just a voice assistant is the key roadblock. In a similar vein, Alexa for business could have been a really big deal too if they could have worked it out a bit faster but now I think interest has mostly died out before it had a chance to be adopted.

          I’m not a huge fan of the company and I think it’s a coin flip as to whether they would just completely screw it up, but I wonder what would have happened if someone like Crestron had taken a real interest instead of just half-assing an integration.

  • snooggums@midwest.social
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    9 days ago

    Between inserting ads into Amazon Video, scaling back on fast delivery, and this it looks like Amazon has maxed out their growth and are scaling back on their loss leaders that were used to get where they are.

    • essteeyou@lemmy.world
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      9 days ago

      For the first time in at least a decade of being a Prime member. I have set a reminder to cancel before it renews next time.

      So many deliveries fail to be on time, I’m getting too many ads in my face when I use products I paid for (Fire TV auto-plays ads for content or cars or whatever now).

      • AA5B@lemmy.world
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        8 days ago

        Unfortunately, I’m still getting overnight and next day delivery on a lot of stuff, so I’m not giving Prime up. I did stop watching Prime Video already, since I’m not paying yet more.

        Now I’m already way into the Apple ecosystem, so if Amazon insists that I give Apple yet more money for airpods, I’m ok with that

      • Munkisquisher@lemmy.nz
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        9 days ago

        Cancel now! It’s incredibly convoluted process that makes you think you’ve done it but no, there’s always one more confirm screen hiding behind a tiny button

      • GamingChairModel@lemmy.world
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        9 days ago

        Don’t set a reminder, just cancel now. If you cancel, you get the rest of the time you paid for and it just doesn’t automatically review, so there’s no penalty to canceling early versus right before the deadline.

        • essteeyou@lemmy.world
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          9 days ago

          I’m not sure that’s true. There’s a pause option and a cancel option. It sounds like canceling ends your benefits immediately, and the pause leaves them. I want to cancel, but at the right time.

  • sunzu@kbin.run
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    9 days ago

    People don’t want that shit for free… Why would they pay for it.

    Just slap more ads on it, I don’t know haha

    • Cloudless ☼@lemmy.cafeOP
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      9 days ago

      The New Siri seems to be quite useful, with “personal context” understanding my calendar, messages, mail etc.

      ChatGPT 4 voice mode is very impressive, with the conversation getting clarifications and finding exactly the information I want (when it is not hallucinating). ChatGPT-4o will be amazing if it is as good as what we saw from the demo.

      It is not for everyone, but I personally use AI chat every day and find it useful.

  • downpunxx@fedia.io
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    9 days ago

    I bought the device (s), I use it to turn on/off my lights, ask it the time and date every now and then, everything it prompts me for is annoying as fuck. I’m not paying a monthly fee for a device that I purchased to do simple tasks that were included when I bought it.

    • Cloudless ☼@lemmy.cafeOP
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      9 days ago

      Based on what I’ve read, you can still do what you bought them for without paying the monthly fee. You just have to deal with the old dumb Alexa.

      By the way…

      • essteeyou@lemmy.world
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        9 days ago

        One day they’ll want to stop maintaining two systems, and you’ll either have to pay up or lose functionality completely.

  • Cloudless ☼@lemmy.cafeOP
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    9 days ago

    I am quite interested in what Google and Apple will do about their voice assistant devices. The New Siri appears to be quite useful, if it can actually do what we saw in WWDC. But Apple hasn’t mentioned anything about the HomePods.

    Google Home/Nest has been stuck with the dumb version of Google Assistant, and has been getting worse. It has no integration with any other Google services, and there was no mention of Home/Nest in Google I/O.

    If either HomePod or Nest gets released without requiring subscriptions, I might move away from Alexa devices.

    • BarbecueCowboy@lemmy.world
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      9 days ago

      Google has these phases for the products they develop, right now they’re in the phase where they’ve functionally abandoned home and are giving it just enough support to try to get some other company to manage/fix it and let them profit off of it.

      I’m not usually a fan of Apple, but they’re probably going to be the ones defining where things go. If they want the market, it’s basically up for grabs right now.

      • AA5B@lemmy.world
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        9 days ago

        Yep, I’m already too far into the Apple cult, but if they release AirPod and AppleTV with in-device support for new Siri, I’ll be begging them to take my money

        … and a Thread radio. I’m not sure what use Apple plans but I’m thrilled my phone has it and plan to get an iPad that has it

  • TheFeatureCreature@lemmy.world
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    9 days ago

    This is going to flop.

    A big appeal of assistant devices was the barrier to entry was extremely low. So low that they could be purchased in multiples and given as gifts and were easy for the recipients to set up and use. So low that Alexa integration was common on many types of devices at many pricepoints.

    Setting one up and being asked to pay a monthly sub might not go so well. People are getting burnt out of constant subscriptions bleeding them dry. I really don’t know how many would be willing to pay for something that was once free and was basically taken away from them.

    this is also not including the growing amount of people that are goddamn sick and tired of hearing about AI constantly being shoved into everything

    • AA5B@lemmy.world
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      9 days ago

      For me ….

      On the one hand it worked. The cheap price introduced me to something I wouldn’t have bothered with. And the cheap price encouraged me to buy many. Now I count on it. But if it’s not cheap, I have no reason to pick that option

  • linearchaos@lemmy.world
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    7 days ago

    How long till there’s a solid project to gut Alexa devices and run them from pis arduinos and pico’s?

    • smiletolerantly@awful.systems
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      7 days ago

      I’ve been wondering this. I have multiple of the older (non-Dot, the tall, cylindrical ones) Echoes. I hate using them. But I do like the form factor and sound quality.

      It probably can’t be too hard to gut everything but the speakers, microphone and DC port, then wire in a Pi / Pi Zero, right…?

      • linearchaos@lemmy.world
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        7 days ago

        I assume their motherboard is a write-off. The form factor in speaker are probably all we have to start with. For a few bucks you could turn it into a decent Bluetooth speaker. Want to get a little more intense if you want to do anything interesting like voice control.

        I’d really like to find a way to drive the display and touch screen on the shows

  • Fapper_McFapper@lemm.ee
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    9 days ago

    LMAO, let me get this straight. You want me to pay for the privilege of being spied on. We really did jump timelines. Fuck all these greedy companies.

      • sugar_in_your_tea@sh.itjust.works
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        9 days ago

        Fortunately, there are solutions to each of those:

        • phones - alternative Android ROMs and fdroid
        • cars - remove the connectivity module
        • TVs - don’t let it access your network and don’t use the apps

        That’s not true for Alexa, you need to allow it to spy for its core functionality to work.

        • exanime@lemmy.today
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          9 days ago

          Yeap I’m just saying it’s sadly all too common

          I’m actually degoogling at the moment precisely because of all this

  • Snapz@lemmy.world
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    9 days ago

    Using free users to train the paid version and then flipping the switch on enshitification of the “free” tier to force need for premium.

  • cmnybo@discuss.tchncs.de
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    9 days ago

    I wouldn’t put one of those amazon spy devices in my house even if they paid me. There’s no way in hell I’m going to pay to use one.

  • ripcord@lemmy.world
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    9 days ago

    I’d pay $20 or $30 a year, especially if it meant they’d actually, like, improve the service (which has been almost 100% the same for me for the last 4 years or so).

    But $60 to $120 would make me move elsewhere

    • ThirdWorldOrder@lemm.ee
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      9 days ago

      “By the way, did you know…”

      I had around 10 echos and replaced them all with HomePods. Much better.

      • AA5B@lemmy.world
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        9 days ago

        Yeah, mighty tempting, especially since I wouldn’t need anywhere near that many. On the assumption the new improved Siri will need on device ai, I’ll go for it when they release that

      • ripcord@lemmy.world
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        9 days ago

        I agree, although I haven’t heard that for a year.

        I have 10 rooms with voice assistants so I havent been motivated enough to suck it up and try to start replacing them with HomePods. I’m still hoping that a good, reasonably priced, fully local, HA-integrated solution (that I don’t have to build myself) shows up.

        • AA5B@lemmy.world
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          9 days ago

          HA is making good progress toward a home automation voice assistant, which is definitely cool, but I have read about where it works as a general voice assistant. Siri is a good general voice assistant and Apple is making good progress toward home automation, so I’d go in that direction too. As soon as a new HonePod comes out to support on-device AI, I’m in

    • GooseFinger@sh.itjust.works
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      9 days ago

      If you have an Amazon Echo (or whatever they call it) in your home, then you already pay them by letting it spy on you, your family, and any guests that come over. Even if they improved the service (they won’t), why would you pay $20 or $30 a year for it?

      • ripcord@lemmy.world
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        9 days ago

        What info are they getting from me telling it to turn on the lights?

        The service it provides I would expect to either pay a reasonable marginal fee, or do everything locally.

        If the Home Assistant voice Appliance stuff can get its shit together and I can get one for reasonable prices I will move to that (or something like it) instead?

        • GooseFinger@sh.itjust.works
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          9 days ago

          More than just “ripcord likes to have lights on at 6:00 pm,” surprisingly.

          It knows what brand lights you have, who’s interacting with it, who you might be with if anyone speaks in the background, what times and days you’re typically home… it’ll even infer your mood based on how your voice sounds.

          Unfortunately, Amazon isn’t required to disclose every bit of personal data they take from you, so only so much is known about it. If you consider though that data collection is a new, multi-billion dollar industry, and how effective hundreds of PhDs in data science and social-engineering can be with near infinite resources to develop tools to extract as much information from these devices as possible, it starts becoming more believable.

          Here’s a good paper I found: http://arxiv.org/pdf/2204.10920

        • AA5B@lemmy.world
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          9 days ago

          You could also argue Apple is heading in an interesting direction with on-device AI. Im ready to switch to Apple TV for fewer ads, as soon as they release a new version capable of on-device AI

        • Dudewitbow@lemmy.zip
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          9 days ago

          it really depends on how much you trust amazon on what it records as alexa is an always on(in terms of microphone) device.

  • corsicanguppy@lemmy.ca
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    8 days ago

    Two things:

    • our alexa units are fine. We manage a half-dozen bulbs and a set-top box.
    • if they want a subscription to keep doing that, HomeAssistant becomes the top job on the queue.

    That’s it.