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It was also the second time it happened. It was a mistake, but one that really shouldn’t have happened. And it was minor in terms of how long it was down, but not having access to 911 is potentially a major issue.
People are just sick of companies not being held responsible for repeated incompetence which often comes from cost cutting measures.
Be careful with inkjet photo paper in a laser printer. In particular, the glossy paper will typically have a coating that may come off in the laser printer due to the heat and pressure the printer uses, and that can cause issues over time.