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Joined 11 months ago
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Cake day: August 3rd, 2023

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  • Yeah I agree I hate this kind of obstructive customer service

    I work as a software engineer on automated customer service systems like these, and boy let me tell you, obstruction is the name of the game. For example: don’t make the phone number too easy to find on the website because it will lead to too many calls. We nudge people toward the FAQ and such first so they can hopefully find their answer there. Then, we have chatbots like this which contain exactly the same information as the FAQ again. And only then might we offer you contact with a human.

    The essential problem is that support is a cost center, so cost savings is the name of the game. We optimize for metrics like:

    • “deflection” (number of calls averted because we pushed the user into automated tools instead)
    • “first call resolution” (percentage of issues resolved in one contact. How do we know if your issue is resolved? Simple, if you don’t contact us again we assume the issue is fixed)
    • “Average contact time” (pretty obvious, get the customer off the phone ASAP)

    If you manage to get on text chat with a human, typically they are handling two other conversations at the same time, that’s why they seem so absent all the time (and why companies love chat. Much cheaper than calling).

    I’m not saying we’re all diabolical here. There is a general agreement among everyone in the industry that we should help the customer as well as we possibly can. Indeed every CS manager will tell you how important we are to our brand image and NPS, how we strive to be the most customer-friendly company etc. etc.

    But the numbers don’t lie. If you look at the metrics that everyone actually optimizes for, it’s cost cost cost.





  • The problems listed in the article are real. we’ve built a system:

    1. Where a lot of economic growth stems from an increasing supply of (cheap) labour
    2. That relies on people of working age being able to financially support a retiree class.

    Both of these are going to fall apart if the population stops growing. The smaller group of working age people won’t be enough to support the amount of retirees, and without population growth there’s no economic growth.

    It’s sad that economists correctly see all this coming but then conclude that the only solution is “make more babies.” It’s short term thinking almost by definition, because in the limit it’s rather obvious that at some point we will not have the resources to support any more people. And the closer we get to that limit the less each individual person will have (even worse when wealth is not equally distributed).

    Unfortunately I don’t see any economist putting forth a plan that accepts population decline and alters the system to account for it. It wouldn’t be easy but it seems no one is even trying.


  • VW is good at making cars, but bad at software. They’ve had to delay the introduction of new models (Golf, ID.3) because of software issues. Rivian has sort of the opposite problem: their production lines sit still often because of problems in the supply chain.

    Volkswagen has the expertise to solve Rivian’s production and supplier problems, and the cash they will need to survive and develop some cheaper models (the EV market is stagnating right now for a lack of budget options, and Rivian only sells trucks and SUVs). And they’re hoping Rivian software engineers can help them fix their software woes.





  • Honestly, I think it may be possible to build entire roads with enough crushed metal elements in the asphalt/concrete and a slight low power charge throughout the entire surface would be able to keep any vehicle battery at a steady charge.

    You might be underestimating how much power a car consumes while driving. For example, a Tesla model 3 has an efficiency of about 130 Wh/km in mild weather at highway speeds. Assuming that on the highway you’ll travel 100 km/h, that means you’ll use 130*100 = 13.000 Wh/h, a constant power draw of 13kW. That’s enough to power perhaps 8-12 houses on average.

    A km of road could have, let’s say, 80 cars on it (4 lanes, 20m per car). That means you’d need to pump about a megawatt of power into every kilometer of road to keep them all topped up.






  • I agree almost 100% with you on this. I did play Oblivion, but Skyrim has the more interesting world IMO which makes it a slightly better game. The strength of Bethesda games that makes them good, in my opinion, is the same every time: explore a large interesting world with your own created character. This explains (in part) why people like Morrowind so much: the world is just so weird and interesting.

    The problem is they don’t know how to improve on that concept. Instead they are mostly adding features that either don’t add anything to it or actively detract from it. For example, Fallout 4 received settlement building and weapon crafting. But, the time I’m spending on my town, I’m not actually out exploring. If I can craft weapons, I care less about the cool weapons I find in dungeons. Now, Starfield got rid of most of the crafted world altogether in exchange for procedural planets that aren’t interesting to explore at all.

    Aan an aside, I don’t think it even makes sense to compare the first two fallout games with the Bethesda ones. Fallout 3 and beyond are not really sequels, they’re a completely different series set in the same universe.




  • Andrea Dworkin was an influential feminist mainly in the '80 and '90. She was pretty clearly anti pornography, at least as it existed in her time (she died in 2005. Who knows what she might think of some of the stuff out there today). She’s also one of the most frequently misquoted feminists of all time, particularly by anti-feminists. she did not say all heterosexual intercourse was rape:

    Several reviewers accused you of saying that all intercourse was rape. I haven’t found a hint of that anywhere in the book. Is that what you are saying?

    Andrea Dworkin: No, I wasn’t saying that and I didn’t say that, then or ever. There is a long section in Right-Wing Women on intercourse in marriage. My point was that as long as the law allows statutory exemption for a husband from rape charges, no married woman has legal protection from rape. I also argued, based on a reading of our laws, that marriage mandated intercourse—it was compulsory, part of the marriage contract. Under the circumstances, I said, it was impossible to view sexual intercourse in marriage as the free act of a free woman. I said that when we look at sexual liberation and the law, we need to look not only at which sexual acts are forbidden, but which are compelled.

    The whole issue of intercourse as this culture’s penultimate expression of male dominance became more and more interesting to me. In Intercourse I decided to approach the subject as a social practice, material reality. This may be my history, but I think the social explanation of the “all sex is rape” slander is different and probably simple. Most men and a good number of women experience sexual pleasure in inequality. Since the paradigm for sex has been one of conquest, possession, and violation, I think many men believe they need an unfair advantage, which at its extreme would be called rape. I don’t think they need it. I think both intercourse and sexual pleasure can and will survive equality.

    It’s important to say, too, that the pornographers, especially Playboy, have published the “all sex is rape” slander repeatedly over the years, and it’s been taken up by others like Time who, when challenged, cannot cite a source in my work.



  • All well and good, but the term dictatorship here still refers to a situation where the state apparatus has complete control over the means of production, in other words a total centralisation of power. Indeed in Marxism-Leninism the dictatorship takes the form of a vanguard party forming a single party state. Whichever way you look at it, practical power resides with a very small group of individuals.

    The contrast with the eventual stateless communist society, in which power would be completely decentralised, is quite striking. It’s not quite clear to me how Marxist-Leninist theory envisioned the transition from one to the other, although it seems to me there was a general feeling that central economic planning and industrialization would fairly quickly lead to the end of scarcity altogether, which in hindsight seems… very optimistic.

    If you ask me, the ideals of communism mostly died around the same time as Lenin. Pretty much all communist states that have existed (and currently exist) are mainly interested in maintaining their own power structures rather than actually working their way towards the idealised communist society. Which pretty much just makes them dictatorships in the classical sense.