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Is this supposed to be ragebait or what? This review is obviously non-sensical end of story
I don’t know what platform this is, but such a review should be moderated in some way. If an employee treats you badly during normal service, then fine, it’s justified to drop a negative review, but if you’re as incompetent as to be unable to understand that nobody is obliged to serve you outside of the stated working hours, it’s entirely your problem and it shouldn’t affect the rating of the establishment.
Looks like Google Maps
“I knew I got there too late, but they didn’t even acknowledge me to tell me what I already knew and which was completely obvious due to the locked door and lack of acknowledgement. How rude!”
Everyone should work food service and retail at least once in their lives. It would give perspective to, and teach respect for, what those workers have to endure.
I don’t know. Some people who experience abuse and escape it become far worse abusers when they’re in position to do so.
This is very true. I was at my retail job and a customer walked up to me while I happened to be leaning on my workstation because my back hurt. The first thing he says to me is, “when I had a fast food job, if there was time to lean, there was time to clean!“ I looked at him, and then I turned around and walked away. He had this stunned look on his face. I walked into the back room To cool off a bit before I walked back onto the floor. It was probably five or eight minutes. When I walked back out, he was still standing there, and my workstation, waiting for me.
I went to lunch.
Should’ve went and got a broom and handed it to them and responded “looks like you got plenty of time if youre here harassing employees”.
Add call-centers to that list.
Having worked both retail and call center, no, they’re not in the same league. People can be assholes over the phone, absolutely, but it’s quite different from face-to-face. Someone threatens to kill me over the phone, I can say “I’d like to see you try” and hang up, and the worst that happens is I get fired. In person, they can carry out the threat.
And hospitality.
Food service and retail needs to exist, (commercial) call centers should be banned and their owners shunned from polite society.
Sales call centers I would agree with you. Costumer service ones are necessary.
To a point. Beyond that point, they exist so that businesses can make anti-customer decisions while underpaying people to be abused for it.
The worst part of retail/food service is the inescapable feeling of dread when you stare down the endless abyss of being stuck in that job day in and day out, forever, until you die. Only by resigning yourself to that fate does one gain the perspective needed to truly sympathize with the working class.
And that’s why I went to trade school at age 30. “I gotta get out of these fuckin places.”
It was a good move
Fucking SAME. I bartended and served through college (my degree doesn’t pay well due to YouTube tutorials that have flourished in my industry, lol ouch) and after, and then finally at 30 I started temping in manufacturing, which led to me permanently hired at a huge company with ridiculous benefits, and am now a supervisor in engine assembly that will make 6 figures in 3 years.
I desperately wish I had gone into trade school when I was 18.
Hell yeah! I became an electrician and now I work for myself. Which, so far, absolutely rocks. It turns out I didn’t hate working, I hated having bosses lol
It’s a great path if you’re up for it, to anyone reading
fuck the draft, make everyone spend a year or two in the service industry after high school
From the bottom up. No skipping washing dishes, cleaning out the walk-in cooler, scraping grills, cleaning fryers… Yeah, front of house has its own difficulties, but it’s a lot easier than the grunt work in the back.
I don’t think we need to compare. Both suck, and both teach valuable life skills. Back of house how terrible you can be treated by corporate overlords and management with some of the worst jobs. Front of house teaches you how terrible you can be treated by the general public. I have both scars on my hands from molten grease and I’ve been screamed at by old ladies because corporate raised the senior coffee price from 49 to 53 cents. Both show you how awful different things can be.
Agreed. I wasn’t trying to suggest otherwise, just that the suggestion was customer-facing was the only difficult side of the service industry and we need to see all of it.
All good but not all good
I wouldn’t jump on to blame on the customer. In fact, have my own hill I’m fighting right now where I’m not completely in the right. Who knows, maybe the working hours were not visible, or maybe there was no closed sign at all. In any case, this made at least one person mad and is a perfect opportunity for a business to do a retro and check if they might need to do something about it. It’s much more valuable than a thousandth review from someone who had a great time… or didn’t, but didn’t care to review either. And, unless your business is genuinely bad, even a Karen once in a while shouldn’t affect the total score a bit.
It even says “10 min after closing”, so they knew full well it was too late.
Maybe they’ve realized it after the fact? Maybe they were regulars there and/or times suddenly changed? Maybe they’re not telling something? I don’t know. As a manager I would’ve just left a number to call to check what’s up, and as visitor this review wouldn’t affect my decision to go there anyway.
If my retail experience is any indication, acknowledging customers in this situation is a bad idea. Before you know it, the conversation turns to “I just need one thing!” Or “I promise I’ll be really quick!” and you have to become the asshole to tell them no… Even though the store hours are clearly listed on the front door.
Or if you agree even once, the conversation could easily become “but you did it for me/my friend last time!”
I’ve literally had people sneak into the store using an exit, then act all indignant because I tell them to leave. You give some of these fuckers an inch, they’ll take a mile.
My wife worked at a rental office for an apartment building and had the same experience.
For a moment I thought this was a reply to the McDonalds headset comment and I was so confused, lolll
It’s only a bad idea if you’re bad at holding boundaries. You can acknowledge them if you’ve developed the ability to say no to people.
Yup! You learn REAL fast, that if you just don’t make eye contact they’ll eventually go away.
My favorite way out of that situation was to tell them that the registers were automatically shut down at closing. Literally no way to ring up a purchase. It worked most of the time
My go-to was the ovens have already entered shutdown mode and cannot be restarted. There was no such thing of course.
That’s why there’s the JADE acronym. You never justify, argue, defend, or explain. That makes them think there’s a chance if they just counter every single thing you say.
“Can’t you just do it on paper?”
“Can’t you fuck off?”
Sure, just let me buy this one thing first.
Ok, I’ll ring you up tomorrow, just wait right here.
locks doors
“oh that’s okay, I have cash, coin, and check”
I usually lead with, “That’s out of my control,” or “that’s above my pay grade.” Most of the time people get it.
They did it for me last time is the bane of all service jobs. I managed a pizza place for years that would sometimes get up to over 200 food products per hour. You could see about the first 20 of them at a time on the screens. There was no way to indicate modifications that weren’t available in the POS. I personally trained every new employee on phones and till.
I would tell them you’re going to talk to a lot of assholes. There will be the person that wants extra cheese on their cheesesticks. You have to tell that person no. You cannot sell anything that can’t be entered into the computer.
Every day during the insane dinner rush I’d either get employees coming over to say hey extra cheese on the cheesesticks on order 215. We’re on order 175. There is no way those cheesesticks are going to get extra cheese.
No time to correct the employee, no time to call the customer back. Or the other which was worse. The customer would escalate the call to me. “They did it for me last time!”
I’m stuck on the phone with this piece of shit and I can’t be firefighting. The fires grow. Sometimes they get so bad we have to stop production to get back on track. This means we get so far behind that I’ll have to stay an extra hour or two to right the ship. For no extra pay. The customers get pissed as the wait and delivery times increase. Escalations to management increase. The whole place is engulfed in flame. Next thing I know I’ve been there for 12 hours for no extra pay.
Wasted my fucking mid 20s to early 30s there. It permanently ruined my mental health. It turned me into an alcoholic.
I could rant endlessly and I have so many stories.
Don’t forget “Every other location does it.”
The customers get pissed as the wait and delivery times increase. Escalations to management increase.
One rule I try to remember is that overserving Customer A means underserving Customer B.
This is also true for traffic, where being overpolite to the person in front of you means screwing over the people behind you.
I would be yelling out every 15 minutes or so when it got really bad- “carryout times are now 40 minutes. Delivery times are now an hour and a half.” And the people we had on phones because they were incapable of making food properly are telling customers yeah it’ll be ready in ten minutes. It’ll be there in 30 minutes. I trained them and emphasized in crew meetings that the absolute minimum time if we are completely dead will be 15 minutes for carryout and 45 minutes for delivery. They didn’t care. They worked their 4 hour shift and went home. Can’t blame them for not caring but damn have some empathy for your comrades.
Nurses would regularly call and immediately ask for me. Because they want to place fifteen different orders all for cash. This would fuck everything up and be late at night when I’m half of the kitchen staff. I’m on the phone with them for 10 minutes. 10 minutes at 30% production actually will fuck a restaurant. Not to mention it screwed our ticket average which meant I’d never get a bonus. The driver would get there and they’d hand them a wad of cash. It could have been done in two minutes as one order but they wanted each person’s food to have their name on the box.
I began to dislike nurses at that job. Now I work with them regularly as a hospital installation contractor. Now I hate them. Sorry to the nurses out there who aren’t burned out and care about their patients.
I actually heard this interaction between two nurses the other day that restored some faith-
Nurse A- I can’t find an iPhone charger do you have one?
Nurse B- No I don’t have one and no I don’t know where one is
A- How do you charge your phone then?
B- I don’t have to because I work instead of staring at it all day.
It completely depends on where you’re from.
There’s also a lot of stores with a policy that tills can’t be counted or processed unless everyone is accounted for and all doors locked, if you have to reset that process it can be an extra hour of work.
There’s no way your order is worth me turning everything back on, unless it is way too large to be something quick.
When I worked at McDonald’s I used to keep the DriveThru headset on after closing while I was doing paper work to tell people “sorry, we’re closed” if they drove up to the speaker board. (Mind you, the building lights and menu board lights are off at this point. Something we call a “clue”.)
That stopped after one too many people screamed “FUCK YOU!” into the speaker board (for us following our posted hours and me politely informing them instead of ignoring them.)You quickly adopt a policy of “just ignore them and they’ll figure it out.”
These days I’m usually against the death penalty, and I know it seems a bit harsh to advocate for this… but people entering in an exit door should be absolutely blasted with an Anti Aircraft gun (thanks Kim Jong Un for the idea!). It absolutely rustles my jimmies.
Half of Costco’s customers would be blasted!
I’m all for it.
They’re going to start scanning Costco cards on entry now so that will end
If I was one of those employees, my response would be to smile and wave, maybe give a thumbs up, and go back to ignoring them. They can interpret it how they like, and only I know for sure that it means “Lol, you’re getting nothing from me, you dumb buttmunch.”
buttmunch
I haven’t heard that since the Beavis and Butthead days. LOL, thanks for taking me back.
Edit: ROFL… I’m at a bar and right after I posted this comment I saw a sticker on the beer tap. The bar logo here is a woman in a Martini glass and someone made a sticker with that woman’s face as (what looks like) Butthead. Perfect timing.
Here’s the sticker:
Zoomed out:
I also hate people who fall for rage bait.
I’m more furious they left a shit review.
These reviews fuck with business, especially without context. Map apps while driving only show you the value.
So much work to hate 95% of everyone
No, its quite easy. People inherently suck.
This does not exclude you; It’s directionless and self abnegating. We’re all a little crappy, so focus on those who choose not to at least try. It’s a much more valuable use of your energies.
Not OP, but sure, I resent myself too.
I have trouble imagining a way I could be impressed with humanity in general, without actual willful ignorance. I’m not a dick about it, though. Kind of the opposite, actually; it makes it a lot easier to refrain from judging anyone.
Not impressed? We’re the funniest natural phenomenon in the known universe, that has to count for something.
Probably true, but humour is pretty human-specific, so that’s a bit like saying we’re the most conventionally attractive by human standards.
Not really, all it requires is theory of mind, social norms, and the ability to anticipate outcomes. Plenty of animals exhibit comedic behavior patterns, but they all know we’re funnier.
I was at a hardware store yesterday, locally owned. I didn’t look at the hours before I walked in but they started turning off lights within a few minutes of me walking in, so I walked out without buying anything and went to a big box store. I want to support the little guys, and I respect the time of the workers, but at some point I need to get the stuff I need and my hours at work to align exactly with the hours of the little guys. 🤷
Had people knocking on the door 2 minutes before we opened the other day. I acted like I didn’t see them and waited until 1101 to open just to be petty.
This person does not complain about not being served ten minutes after the establishment having closed, but about the fact that not one of the four employees could be arsed to let the guest know that they’re closed.
Sure, they didn’t unlock the door to tell the person the door is locked, because the store is closed. What a fucking brainfart you having mate?
Never unlock the door after close, she probably fits in the typical category of inconsiderate assholes who “just want an X,” but this is also a common robbery technique. They’ll have someone nonthreatening knock on the door to try and get you to open it to say “fuck off we’re closed” and the second you do 4 dudes with guns (or knives, machetes, whatever) run around the corner and rush the door.
Just hit em with the “we’re closed” lipsync and the “we’re closed” international symbol: hand chop moving away from the body in front of the dominant hand side of your neck 2x.
and the “we’re closed” international symbol
So not 🙅♂️ ? 'Cos what you describe seems like “we’ll chop your head off if you don’t leave”.
“we’ll chop your head off if you don’t leave”.
Lol yeah, it’s kinda that, but like “happy.”
Honestly, and I’m not saying that this is a universal, most stores do have a sign with their hours of operation on or near the door.
And if you go to a store and can’t open the door, the fact that the store is closed really should be the default assumption.
I’ve tried the door on closed restaurants before and had someone open it and explain that the place is closed, but I’ve also had people just expect one to read the sign. I don’t think that just because there’s someone in the establishment, that they should be obliged to spell the thing out and give you the hours. It’s nice if it happens, but…
Yeah like, they could put the opening hours on the door or something. Or lock the doors to indicate that it’s closed! Or shake their heads! Oh wait!
Use this knowlege going forward:
- if the door is locked the store is definitely closed
- if i am an employee where the door is finally locked? It is both my prerogative and my absolute pleasure to not have to talk to you.
There is never a reason to talk to someone behind a locked door because the type who does always want the same thing: an exception. And the type of person who believes they deserve this exception is the absolute last person you want to let inside (or even waste time arguing with). Mgmt knows this too, they just been working long enough theyre to wily for you to see them from the outside lol.
Anyone who has worked with the public has at one point gone to that door and had that lesson taught to them the hard way, guarantee it.
Also “guest”? this isn’t a work huddle. Don’t you ever use that corporate trash-assed word after you clocked out. You arent c-suite, don’t use their language
Also “guest”? this isn’t a work huddle. Don’t you ever use that corporate trash-assed word after you clocked out. You arent c-suite, don’t use their language
so happy you said this. the use of the word “guest” instead of “customer” really gets under my skin
Tbh thats the reason i hit that reply button. I saw “guest” and
Same with “associate” or “partner” instead of employee. Garbage nonsense. It’s insulting.
I recently had a cashier call another one over for a purchase issue of mine and referred to me as a “guest”. It felt weird. I was not a guest. I was trying to exchange money for goods and services and leave.
I don’t know what corporate big brain came up with the guest terminology, but it feels weird from every angle.
Same with “Client” instead of “User”
dont even get me started on “content” instead of “videos/tweets/games/whatever”. not to mention the term “content creator”
The locked door told them the store is closed.
“guest”
Guests are during operating hours. Pests are for off-hours visitors.
You aren’t a guest if you aren’t invited, and if the door is locked, you ain’t invited.
What is there to talk about? The employees can’t tell them anything that they don’t already know if they can read the posted hours.
People like that will be mad either way. There’s no right answer.
Whenever this is posted, a couple Karen’s crawl out of the primordial ooze to remind us they’ve never worked retail and are incapable of empathizing with the workers (I count 2 of them in this comment section right now). I could never work retail again, people like this are as soul crushing as the manager who will reprimand you because of their 1 star review
Writes a bad review when all he had to do was look at the store hours on the sign. Did he also need their personal confirmation that they were closed? People are getting so strange in 2024.
They’ve always been like this
