All of the SaaS I looked at would not be a situation where the end employee would generate tickets. Only I as the owner would and even then the software is kind of set it and forget it for my use case which I made clear to the salesman. Many of them to their credit did kick it up the management chain to get a different quote. Only 1 company out of four or five went for it.
The problem I’ve run into is SaaS companies typically white collar companies who are used to paying per seat where employees generally make 6 figures, where as my blue collar company is full of dozens of part time employees where the per seat model breaks down.
All of the SaaS I looked at would not be a situation where the end employee would generate tickets. Only I as the owner would and even then the software is kind of set it and forget it for my use case which I made clear to the salesman. Many of them to their credit did kick it up the management chain to get a different quote. Only 1 company out of four or five went for it.
The problem I’ve run into is SaaS companies typically white collar companies who are used to paying per seat where employees generally make 6 figures, where as my blue collar company is full of dozens of part time employees where the per seat model breaks down.